SiteGround Customer Support Is Better
Although our clients don’t need to worry about web host support because we fully manage their websites and know about problems long before they do, we care about web host support. A lot.
In fact, after security and performance, customer support is the next most important factor when selecting hosts for ourselves and our clients. The main reasons are expertise and time-to-resolution.
Think about it, if I can call a web host, have my call answered within a minute and most issues resolved within 5 minutes (via chat), and 31 minutes overall on average, I’m having a pretty good day.
SiteGround’s support is actually what convinced us to give them a try. During one of my ‘host-screening’ calls at 1am in the morning on a weekend, I had the awesome experience of speaking with Vickie, one of SiteGround’s excellent ‘Geek-Girls’. And when I use the terms ‘Geek-Boy’ or ‘Geek-Girl’ … know, it’s the highest compliment I can give a sales/support rep.
The reason we call at wee hours in the morning on the weekend is that this is a very weak coverage time for most web hosts. You’d be surprised just how many web hosts totally fail the ‘wee-hour’ test. (facepalm)
Now normally, weekend night shift is one of the least desirable shifts on any support desk. You’d never know it by speaking to this geek-of-nature. I mean, she really knew her shit. So much so, that I personally wrote Tenko, the CEO of SiteGround, thanking him for hiring her, and threatening to help find her a job in America if/when she ever visited. She was THAT GOOD.
It was only after I got off the phone blabbing with her about everything from page load times and web security to SiteGround’s one-click staging did I learn that Vickie is an award-winning SiteGround sales/support rep who had served over 16 thousand customers. A Geek-Girl for real. Excellent.
Next to the award-winning support from FreshBooks, SiteGround is hands-down the best support organization we’ve dealt with in over 20 years bar none. Their chat, ticket and overall support stats are even more impressive.
If you’ve been thinking about trying a new web host, now is the time. SiteGround’s 1‑click staging area even lets you test out changes on a clone of your website before pushing those changes live.
Still not convinced? Try their September promotion … it ROCKS.
Why The Limited SiteGround Promo Is Sooo Amazing
Even if they’re having a bad web host experience, most customers are reluctant to change web hosts for two main reasons:
- the migration hassle and expected downtime
- the already incurred cost for prepaying the service
SiteGround’s expert support team will do your migration absolutely free of charge, preventing any potential downtime. And they’ll give you free web hosting for up to 6 months to compensate for your previous hosting contract. To top it off, SiteGround will also transfer your domain for free which will make things easier to manage, and will include a one year renewal of the domain.
No migration hassle, no downtime, up-to 6 months free web hosting, and a free domain transfer!
We know a good deal when we see one. Do you?